We aim to get all orders to you within two weeks, we order all items through our suppliers. Unfortunately, we cannot deliver outside of the UK. There may be a different lead time for certain items, please check individual items delivery details.
Sometimes an item that you may have ordered could be our of stock, if this happens we will contact you straight away to discuss whether you would like to hold or cancel the order, or alternatively, change your items.
Collecting Information & How We Use It-
When purchasing any items from our shop, information regarding Name, Address, Email and Phone Number will be held in our system. We will not share any of this information with third parties. Payment details will not be stored. We may contact you after your purchase with newsletters of latest items or projects we have been working on, however, if you wish to unsubscribe to this just let us know and all this will be cancelled.
When subscribing to our newsletter we will only hold your name and email, we will only contact you through email with our newsletter. No information will be passed onto third parties.
If you are not completely satisfied with your products you have 15 days to return it, we can offer a refund transferred the same way you paid, a credit note, which can be redeemed online (items or interior design service) or exchange. However, we do not refund delivery charges and it is the customers cost to have it sent back. Please note: Items need to be in original packaging and ready to be resold otherwise we are not able to refund or exchange.
Refund or replacement will be received if an item is found faulty. If any items are found faulty we need to be informed within 24 hours by email, so we can deal with a replacement straight away. If items are reported after this 24 hours we will try to deal with a replacement but have to work with policies of our suppliers.
Please email us at firstname.lastname@example.org with your invoice number, whether you are looking to return an item or it is damaged and we will get back to you within 24 hours.
Sale items are non refundable
If you wish to cancel your order please inform us as soon as possible as we aim to order all items with our suppliers within two days of you placing your order.
Online Interior Design Service-
Our online interior design service uses your measurements, so please be aware that these will be an important part to ensuring that items will fit your space. We will send measurements of all larger items so that these can be measured in your space too, and please check that you have no restrictions for items when it comes to delivering larger pieces. We recommend before items are ordered that samples are obtained, including paint samples as colours do vary and may look different in your natural light. If you find that part of a scheme does not appear to work, we will re-look at your design and get samples sent out.
What are we going to need you to send us?
Measurements of your room (as detailed as possible as this is important to make sure furniture fits).
Photographs of the room (as many views as possible).
Existing furniture photographs (if needed).
Photographs of items/ideas/style already seen.
We connect through email as much or as little as you want, meaning you can contact us when you need and we always get back to you within the day.
Well the process is as easy as one, two, three...
One. You choose the service that suits your needs and send us an email with this information, we will let you know the one-off fee and send email with an attachment with some questions, and the information we require from you.
Two. We start pulling ideas together to create an initial mood board, with emails going back and forth to make sure we are on the right track with likes and dislikes.
Three. Depending on which package you choose we produce mood boards, floor plans, visuals, shopping list, description of where all items go. These all come over to you by email also by post with samples.
You can then get shopping for all your items to create a home you will love.
(A revision is possible if alterations are needed)