Addition Important Information
We aim to get special order items out within 5-10 working days. Stocked items will be delivered within 3 working days. Delivery charge of £4.50 in the UK. Unfortunately, we cannot deliver outside of the UK.
Collecting Information & How We Use It-
When purchasing any items from our shop, information regarding Name, Address, Email and Phone Number will be held in our system. We will not share any of this information with third parties. Payment details will not be stored. We may contact you after your purchase with newsletters of latest items or projects we have been working on, however, if you wish to unsubscribe to this just let us know and all this will be cancelled.
When subscribing to our newsletter we will only hold your name and email, we will only contact you through email with our newsletter. No information will be passed onto third parties.
We can not offer refunds on special order items, as these are being specifically ordered from our suppliers, however, we can offer a credit note, which can be redeemed online (items or interior design service).
We can offer refunds on stocked items (Soft Furnishings and Finishing Touches) within 15 days of purchase. These must be in original packaging, however, carriage charges will need to be arranged by yourself, unless found faulty.
Refund or replacement will be received if an item is found faulty. If any items are found faulty we need to be informed within 48 hours by email, so we can deal with a replacement straight away. If items are reported after this 48 hours we will try to deal with a replacement but have to work with policies of our suppliers.
If you wish to cancel a special order please inform us within 48 hours as we aim to order all items with our suppliers within two days of you placing your order. If it is a stocked item please inform us within 24 hours as we aim to get items posted the next working day.
Online Interior Design Service-
Our online interior design service uses your measurements, so please be aware that these will be an important part to ensuring that items will fit your space. We will send measurements of all larger items so that these can be measured in your space too, and please check that you have no restrictions for items when it comes to delivering larger pieces. We recommend before items are ordered that samples are obtained, including paint samples as colours do vary and may look different in your natural light. If you find that part of a scheme does not appear to work, we will re-look at your design and get samples sent out.
What are we going to need you to send us?
Measurements of your room (as detailed as possible as this is important to make sure furniture fits).
Photographs of the room (as many views as possible).
Existing furniture photographs (if needed).
Photographs of items/ideas/style already seen.
We connect through email as much or as little as you want, meaning you can contact us when you need and we always get back to you within the day.
Well the process is as easy as one, two, three...
One. You choose the service that suits your needs. You will get a confirmation email with an attachment with some questions, and the information we need from you.
Two. We start pulling ideas together to create an initial mood board, with emails going back and forth to make sure we are on the right track with likes and dislikes.
Three. Depending on which package you choose we produce mood boards, floor plans, visuals, shopping list, description of where all items go. These all come over to you by email also by post if you choose the full package with samples.
You can then get shopping for all your items to create a home you will love.
(A revision is possible if alterations are needed)